This list of links is intended to help you use the Internet to enhance your business productivity by improved planning, cost cutting, improving quality, and reducing cycle times. This site is based on the Malcolm Baldrige National Quality Program and other influential management references. The links are organized along the functions of a typical business. You may find responsibilities are partitioned or combined differently in your organization.
These links are organized according to how they could contribute to setting and achieving typical recurring, nominal goals within an organizational function. Operational goals within your organization should include more specific indicators or metrics and numerical goals or targets. Use the Project Management links and the reference and decision support tools under "Information Services" for non-recurring tasks and projects.
In the current environment of empowerment, personal responsibility, and self-managed work teams, everyone is encouraged to review the CEO/General Manager section.
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