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"A state of statistical control is not a natural state for
manufacturing processes. It is instead an achievement, arrived
at by elimination one by one, by determined effort, of special
causes of excessive variation" - W. Edwards Deming
Process
Process Types
- Assembly
- Machining
- Fabrication
- Evaluation
Process Control Systems
Cost of Quality Model/Loss Function
Sequence Control
Certification Control
Variance Authorization
Rework/Repair Processing
Configuration Control
Vendor Lot ID
Fixtures
CNC Software
As-built
Process Characteristics
- Definition Method and Control
- Equipment Cost of Ownership
- Purchase Cost
- Maintenance Cost
- Supply Cost
- Fixture Cost
- Emission Cost
- Operator Cost
- Disposal Cost
- Capability
- Reliability
- Flexibility
- Ergonomics Issues
- Increase Flexibility
- Increase Productivity
- Reduce Repetitive Motion Injuries
- Improve Safety
- Safety Priorities
- Reduce accident frequency
- Reduce proportion of accidents that result in injury
- Reduce lost days/injury
Safety Techniques
-Threshold Limit Values TLVs
-procedures/training
-warnings
-protective gear
-automation
Maintenance Controls
Corrective-response to failure
Preventive-fixed interval/fixed ratio, wear-out replacement
Predictive-adaptive
Labor
Attendance/Overtime
Training/Certification
Methods Analysis
Time Study Sampling and Prediction
Methods Improvement
Ergonomics
Work Force Stability

where:
S = Stability Index
T = Total length of service of all employees in years
m = Number of individuals employed
d = Difference in years between the average recruitment
age and average retirement age
S = 1 provides a good trade-off between hiring/training costs
and risk of mass retirements
Shift Scheduling
Characteristics of 40-hour weekly schedule
- Likely availability of management resources
- Good access to engineering and support services
- Ease of consistent communication with all employees
- Poor utilization of equipment and inventory
Characteristics of 24-hour by 7-day weekly schedule
- Difficult to organize for full coverage with 40-hour shifts
- Scarce management resources for late, weekend shifts
- Poor access to engineering and support services for late,
weekend shifts
- Consistent communication with all employees difficult
- Good utilization of equipment and inventory
Methods Analysis
- Time Study Sampling and Prediction
- Methods Improvement
Learning Curve

Factors that influence the value of b include:
- process complexity
- level of automation
- process aids
- worker experience
Quality Control
Sampling/Inspection
data types
continuous numeric
discrete numeric
discrete attribute
practical constraints
time
money
population preservation
accessibility
Sample Type Characteristics
| Sample Type |
| Advantages | Convenience | Judgement | Random |
| Little Planning | Y | Y | N |
| Quick | Y | Y | N |
| Economical | Y | Y | N |
| Representative of population | N | N | Y |
| Statistical analysis valid | N | N | Y |
Random sampling experimental controls
same instrument
same measurement technique
single, well-defined population
essentially same conditions
Sample Size Characteristics
| Reliability |
| Precision | 80% | 90% | 95% | 99% |
| 10% | 42 | 68 | 97 | 166 |
| 5% | 165 | 271 | 385 | 664 |
| 1% | 4109 | 6676 | 9604 | 16590 |
Precision - how close is sample mean to population mean
Reliability - how repeatable are the results
AQL MIL-STD-105D
Statistical Process Control
Assignable vs. Random Variation
Central Limit Theorem - parent population is IID Independent,
Identically Distributed, then means of samples of size "n"
will be normally distributed with same mean as parent population
and predictably smaller std deviation
out of control indicators
outliers
trends
oscillation
goal posting hugging
mean hugging
runs
AT&T Standards
Capability
cp=(USL-LSL)/6s
cpu=(USL-xbar)/3s
cpl=(xbar-LSL)/3s
cpk=MIN(cpu,cpl)
Pre Control
Design of Experiments
factorial vs. fractional factorial
Evolutionary Operations (EVOP)
Taguchi Methods
- Parameter Design
- Loss Function
- Linear Graph
- Signal to Noise Ratio
Additional References
- Babcock, D.L. Managing Engineering and Technology, 2nd ed., Prentice Hall, Upper Saddle River, 1996.
- Bedworth, D.D., Bailey, J.E., Integrated Production Control
Systems: Management, Analysis, Design, Wiley, New York, 1982.
- Bhote, K.R., World Class Quality: Design of Experiments
made Easier, more Cost Effective than SPC, American Management
Association, New York, 1988.
- Box, G.E.R., Hunter, W.G., Hunter, J.S., Statistics for
Experimenters, Wiley, New York, 1978.
- Dhillon, B.S., Engineering Management: Concepts, Procedures
and Models, Technomic, Lancaster, 1987.
- Fukuda, R., Managerial Engineering: Techniques for Improving Quality and Productivity in the Workplace, Productivity, Inc., Stamford, 1983.
- Glos, R.E, Steade, R.D., Lowry, J.R., Business: Its Nature and Environment - An Introduction, 8th ed., South-Western, Cincinnati, 1976.
- Groover, M.P., Automation, Production Systems, and Computer-Aided Manufacturing, Technomic, Lancaster, 1987.
- Konz, S.A., Work Design: Industrial Ergonomics, 2nd ed., Publishing Horizons, Columbus, 1987.
- Orlicky, J., Material Requirements Planning: The New Way
of Life in Production and Inventory Management, McGraw-Hill,
New York, 1975.
- Peterson, R., Silver, E.A., Decision Systems for Inventory
Management and Production Planning, Wiley, New York, 1979.
- Rosaler, R.C., Rice, J.O., Industrial Maintenance Reference Guide, McGraw-Hill, New York, 1987.
- Taguchi, G., Introduction to Quality Engineering: Designing
Quality into Products and Processes, Quality Resources, White
Plains, 1989.
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